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Unofficial translation. This English text is provided for your convenience only. The Turkish version of this Privacy Policy is the sole legally binding document. In case of any discrepancy, the Turkish text prevails.

Privacy Policy

Last updated: 18 May 2026  ·  Version 1.2

1. Overview

At Zekiya ("Platform", "we"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information is collected when you use our platform, how it is used and how it is shared.

By continuing to use our platform, you are deemed to have accepted this policy. For detailed information about the processing of your personal data under the KVKK, see our KVKK Disclosure Notice.

2. Information We Collect

Information You Provide Directly

  • The name, email address and phone number you enter during registration
  • The business/personal intro text, product/service information and visuals you share through the site setup assistant
  • Your WhatsApp number (for receiving notifications, optional)
  • The Meta account access permissions you grant when connecting your ad account

Automatically Collected Information

  • IP address, browser type and operating system
  • Date/time of access to the platform and pages visited
  • Session cookies (see the Cookie Policy)
  • Anonymous conversation logs that your site visitors have with the AI Assistant

Information Received from Third Parties

  • Ad campaign performance data via Meta Business Manager (impressions, clicks, spend)
  • Transaction approval/decline notifications from the Iyzico payment infrastructure

3. Cookie Policy

Cookies are small text files that a website places on your device. The platform's cookie usage is explained in the table below:

Cookie Name Type Purpose Duration
PHPSESSID Essential Session management, keeping you logged in End of session
csrf_token Essential Form security against CSRF attacks End of session
Analytics cookies Analytics Visitor statistics (may be used in the future) Determined by your consent

Essential cookies are required for the platform's functionality and cannot be disabled. For analytics cookies, you can delete or block cookies from your browser settings; however, in that case some platform features may not work properly.

4. How We Use Your Data

  • To create your account, manage your subscription and provide you the service
  • To prepare the system prompt so your AI Assistant generates personalized responses
  • To publish your ad campaigns on Facebook and Instagram and report their performance
  • To send the morning ad suggestion and limit warnings via WhatsApp
  • To complete payment transactions and issue invoices/receipts
  • To protect the security and integrity of the platform
  • To fulfill our legal obligations
  • To use in marketing and product development activities where you give consent

5. Third-Party Services

The platform integrates with the following third-party services:

AI Service Provider

To generate AI Assistant responses, message content is sent to a third-party AI service provider's API. This provider processes the data under its own Privacy Policy and data processing agreement. The provider does not use API data for model training (commercial API agreement terms apply).

Canva API

To create ad visuals, content information such as the product name and color palette is sent to the Canva API. For Canva's data policy: canva.com/privacy

Meta (Facebook & Instagram)

When you connect your Facebook page and Instagram account to our platform, Meta grants our platform limited access permissions (ad management scope). Within this scope, only campaign creation, publishing and performance data retrieval are carried out. Meta's data policy: facebook.com/privacy

Iyzico

Payment transactions are carried out via the PCI-DSS compliant Iyzico infrastructure. Your card details are not stored on our platform; they are processed directly by Iyzico. Iyzico's privacy policy: iyzico.com

WhatsApp Business API

The WhatsApp Business API is used for morning ad suggestions and important notifications. Your phone number is processed only for this notification purpose and is not shared with third parties for marketing purposes. You can stop notifications anytime from the panel.

Cloudflare Turnstile (Bot Protection)

On the login, registration and password reset forms, the Cloudflare Turnstile bot protection service is used against automated attacks (credential stuffing, brute-force, scraping). Turnstile does not set cookies, does not build a browser fingerprint profile and does not collect data for tracking; it distinguishes bot from human based only on the IP address and short-lived session risk signals (Cloudflare Privacy Pass standard). More information: cloudflare.com/privacypolicy

6. Data Security

  • All data transmission is protected with SSL/TLS encryption
  • Passwords are one-way hashed with the bcrypt algorithm
  • Meta access tokens are stored encrypted with AES-256-CBC
  • Two-factor authentication (2FA/TOTP) is mandatory for the admin panel
  • An IP-based lockout mechanism is in place against brute-force attacks
  • All admin actions are recorded in audit logs
  • The database is backed up automatically every day

If you discover a security vulnerability, please report it to [email protected].

7. Your Rights and Choices

  • Access: You can request access to the data held about you.
  • Correction: You can request the update of incorrect or incomplete information.
  • Deletion: You can delete your account directly via Panel → My Account → Danger Zone. Flow: password + confirmation text → 24-hour email confirmation → 7-day waiting period (can be cancelled within this time) → anonymization of personal data + deletion of content. Payment/invoice records are kept anonymized for 10 years as required by tax legislation. Details: KVKK Policy § 7.1.
  • Portability: You can request the export of your data in a machine-readable format.
  • Objection: You can object to processing activities based on legitimate interest.
  • You can adjust your marketing preferences from the account settings in the panel or via the unsubscribe link in email/WA messages.

For your applications: [email protected]
Your right to file a complaint with the Personal Data Protection Authority is always reserved: kvkk.gov.tr

8. Policy Changes

We may update this Privacy Policy from time to time. In the event of significant changes, we will notify you by email or platform notification. Continuing to use the platform after an update means you accept the changes. The current version of the policy is always published on this page.

9. Contact

For questions about our privacy policy:
Email: [email protected]
KVKK Applications: [email protected]

© 2026 Zekiya, a CanAI venture — All rights reserved.
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